Track and Trace Power BI Reports Documentation /

ITSP Activities Reports

Team Performance Report

Version: 1, effective date: 22-Feb-2023

Alice Galoiu

---

Contents

• 1 Standard description

• 2 Data Source

• 3 Refresh Schedule

• 4 Pages

  • 4.1 Incidents Overview
  • 4.2 Open Incidents Per Assignee
  • 4.3 Age of Open Incidents Per Assignee
  • 4.4 Inc Open More Than 7 Days
  • 4.5 Tasks Overview
  • 4.6 Tasks Per Assignee

• 5 Document control

  • 5.1 Contact person
  • 5.2 Revision History

1 Standard description

This document will define the PowerBI reports & KPI’s for team performance management.

2 Data Source

ITSP reports and ODS database

3 Refresh Schedule

Refresh frequency: Daily

Time zone: UTC + 01:00

Time: 07:00 AM

      12:00 PM

      15:00 PM

4 Pages

4.1 Incidents Overview

This page shows the summarized information for incidents.

4.2 Open Incidents Per Assignee

This page shows the graphs that show open incidents assigned to each person/group based on number of incidents, information, and service.

4.3 Age of Open Incidents Per Assignee

4.4 Inc Open More Than 7 Days

4.5 Tasks Overview

4.6 Tasks Per Assignee

5 Document control

5.1 Contact person

Questions and feedback regarding this standard should be submitted to Alice Galoiu

5.2 Revision History

Version	Effective date	Purpose of change	Author
1	22-Feb-2023	First version of the document	Alice Galoiu

ANY QUESTIONS?

ASK TEAM